Gaming should always be fun — never a source of stress, debt, or family problems. At newjili.com, we take responsible gaming seriously. This page covers everything you need to know about playing safely, recognizing warning signs, and using the tools we provide to keep your gaming in check.
At newjili.com, we believe that online casino gaming is a form of entertainment — like watching a movie or going to a concert. It comes with a cost, and that cost should always be money you can comfortably afford to spend. The moment gaming stops being fun and starts feeling like a necessity, that is a sign something needs to change.
We serve Filipino players from Manila to Cebu, Davao to Quezon City — and we understand the financial pressures many families face. That is exactly why we have built a full suite of responsible gaming tools directly into the newjili.com platform, free of charge, for every registered player.
Our responsible gaming framework is aligned with PAGCOR guidelines and the standards set for licensed online gaming operators in the Philippines. We cooperate fully with regulatory requirements to protect players and promote a safe gaming environment nationwide.
Casino games — including slots, live dealer tables, bingo, and sports betting — are games of chance. The house always has a mathematical edge. There is no strategy, system, or pattern that guarantees winnings. Never chase losses, and never gamble with money intended for rent, food, bills, or your family's needs.
Every tool below is available free of charge to all registered players
Set a maximum amount you can deposit daily, weekly, or monthly. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced.
Available in Account SettingsCap the total amount you can lose within a set time period. When your loss limit is reached, your account is automatically restricted from further real-money play until the period ends. A practical safety net for every player.
Available in Account SettingsSet a maximum session duration. When your time is up, newjili.com will display a reminder and, if you choose, automatically log you out. Keeping sessions short helps maintain perspective and prevents impulsive decisions.
Available in Account SettingsNeed a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you cannot log in or place bets. Your account and balance remain intact — you simply cannot access gaming features.
Activates ImmediatelyFor players who need a longer or permanent break, self-exclusion closes your account for a minimum of 6 months or permanently. During self-exclusion, you will not receive any marketing communications from newjili.com.
Contact Support to ActivateEnable periodic pop-up reminders that show how long you have been playing and how much you have won or lost in the current session. Reality checks are a simple but powerful way to stay grounded during extended play.
Available in Account SettingsIn the Philippines, the legal age for casino-style gambling is twenty-one (21) years old, in accordance with PAGCOR regulations. newjili.com strictly enforces this age restriction. No person under the age of 21 is permitted to register, deposit, or play on the platform — no exceptions.
During the registration process, all players are required to confirm their age. We conduct Know Your Customer (KYC) verification on all accounts, which includes checking government-issued identification documents such as a Philippine passport, driver's license, SSS/UMID card, or PhilSys National ID.
Any account found to belong to a person under 21 will be immediately closed, all funds will be returned (excluding any winnings), and the matter may be reported to the relevant authorities. If you are a parent or guardian and suspect a minor has accessed the platform, please contact our support team immediately.
During sign-up, you confirm that you are at least 21 years old. Providing false information is a violation of our Terms & Conditions and may constitute fraud under Philippine law.
Before your first withdrawal, you must submit a valid government-issued ID. Our verification team reviews all documents manually and cross-checks date of birth.
Where required, a selfie or live facial scan is matched against your submitted ID to confirm identity and age. This step cannot be bypassed.
Our compliance team conducts periodic reviews of player accounts. Any account flagged for potential age misrepresentation is suspended pending re-verification.
Problem gambling can affect anyone — regardless of income, education, or background. It often develops gradually, and many players do not realize there is an issue until it has already caused significant harm. The checklist below lists common warning signs. If you answer "yes" to three or more of these questions, we strongly encourage you to use our self-exclusion tools or reach out to our support team.
Do you spend more money on gaming than you originally planned?
Do you chase losses — continuing to play to try to win back money you have lost?
Have you borrowed money, sold belongings, or used bill money to fund your gaming?
Do you feel restless, irritable, or anxious when you are not able to play?
Have you lied to family members or friends about how much time or money you spend on gaming?
Has gaming negatively affected your work, studies, relationships, or mental health?
Do you find yourself thinking about gaming constantly — planning your next session or reliving past wins?
Problem gambling is a recognized condition, and help is available. If you or someone you know is struggling, please reach out. newjili.com's support team is available 24/7 and can activate self-exclusion or cooling-off periods immediately upon request — no questions asked, no judgment.
Live Chat
Available 24/7 directly on the platform. Our support agents are trained to assist players who need help managing their gaming.
Email Support
[email protected]The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming resources and support for Filipino players. PAGCOR's responsible gaming program includes player education, self-exclusion registries, and support referrals. Players who wish to self-exclude from all PAGCOR-regulated gaming venues and platforms may contact PAGCOR directly through their official channels.
The process is simple, free, and takes effect immediately
Access your newjili.com account using your registered credentials. If you cannot log in, contact our support team directly via live chat.
Navigate to Account Settings and select the Responsible Gaming section. Here you will find all available self-management tools including limits and exclusion options.
Select your preferred exclusion period: 6 months, 1 year, 5 years, or permanent. For cooling-off periods, choose 24 hours, 7 days, or 30 days.
Confirm your selection. Self-exclusion takes effect immediately. You will receive a confirmation email and will be logged out of all active sessions on all devices.
Important: Self-exclusion periods cannot be shortened or reversed once activated. This is intentional — it is a commitment to yourself. During self-exclusion, newjili.com will not send you any promotional emails, bonus offers, or marketing communications. If you attempt to create a new account during a self-exclusion period, it will be closed immediately upon detection.
Common questions from Filipino players about safe gaming on newjili.com
Gaming is more fun when it stays within your means. Set your limits, know your boundaries, and enjoy everything newjili.com has to offer — slots, bingo, live casino, and more — with confidence and peace of mind.
21+Gaming involves financial risk. Never bet more than you can afford to lose.